The customer service agents tasked with helping Ontarians book their COVID-19 vaccination appointments by phone received little training and were inadequately prepared for the job, according to two people hired to work the vaccine helpline.
Day: March 18, 2021
Detectives with the Toronto Police Service say they are close to identifying the killer responsible for two cold cases from 1983. They have been mining family tree records, coupled with DNA matches – commonly known as genetic genealogy – to try to solve the 1983 killings of 22-year-old Erin Gilmour and 45-year-old Susan Tice.